General
How does your service work?
We actually have several ways for you to order your groceries and other necessities for your upcoming vacation here on the North Coast! All ways can be mixed and matched then added to your cart to meet any grocery needs that you may have.
- All Inclusive Packages – This option is a one-stop-shop for all your grocery needs while on vacation. Choose from a variety of package options from quick breakfast options that you can grab on the way to a fun filled day at the beach, to full breakfast components for those that move a bit slower. We also offer lunch snack packs that give you everything you need
If I submit an order directly through the store, can you just pick it up and deliver it to me?
Unfortunately, no, this is not a service that we offer. We strive to offer a top notch experience for our guests and to provide the most excellent service possible. In saying that, if we do not do the shopping we cannot ensure that you are getting products that meet our high standards. We choose items that are as free from cosmetic imperfections as possible, not past the “best by” date, and produce that is blemish free. We also want to ensure that you receive your entire order and store shoppers do not always include each and every item.
What are the fees involved?
- Delivery costs are based on the service you choose
- Orders directly from the website: $20
- Custom List Orders priced out, invoiced, and delivered: Varies depending on travel time
- Adult Refreshment Delivery: $30
- Priority Service: $20
Do you deliver adult refreshments?
Yes! Please see our Adult Refreshment Policy Below! A $10 additional pickup fee does apply.
What forms of payment are accepted?
- We accept, Visa, MasterCard, American Express, and Discover.
- We also accept Cash App and Zelle for a 5% fee.
- We do not accept Food Stamps or SNAP cards for payment of groceries.
How does payment work?
No more than five days before your arrival you will receive an invoice for the items on your list. Once you receive your invoice, please look it over carefully to ensure that everything is what you intend to order, items are the correct size, and we will be delivering everything you need. Please feel free to make any change necessary to make your list perfect! If you need your invoice created sooner, regardless of your arrival date, please feel free to sign up for our Priority Service and your list will be expedited and returned to you in two business days. The fee for this service is $20 per order.
If I forgot to add something, can I still add it?
Of course you can add on to your order! We are here to take care of all your grocery needs and additions are not a problem.
- If you have ordered through the website, please do not send through another order, the website will charge you a second full delivery charge for only that one (or few) item(s). Please send an email to Info@giacateringandconcierge.com that includes your name and order number. Once we gather the prices we will send you an invoice that include just the additional items you need and tax if applicable. The invoice will not include a delivery charge because you have already paid for your delivery in your initial order.
- If you have sent in a custom order, you may reply to the invoice email that you receive with the items you would like to add and you will receive an updated invoice including your new items and total.
- Please do not text or Facebook Message lists to add additional items. There are too many messages and these lists and the info gets lost. Please send an email with your order number to Info@giacateringandconcierge.com listing the items you would like to add.
How do I receive my order?
- When you place your order, please designate an approximate time and once it gets closer we can fine tune the meeting time based on the day’s circumstances for both our workload and your travel day. We strive to have your items waiting for you upon your arrival.
- For all deliveries involving adult refreshments, the person ordering those items MUST receive those items in person. NO EXCEPTIONS!
We only use certain brands, can you get the brand I use?
We will strive to get your brand, but that will be based on brand availability.
Can I cancel my order?
Yes, you can cancel your order up to 72 hours in advance and will be provided a full refund. Items cancelled between 72-48 hours in advance, will receive a 50% refund. Items cancelled 48-24 hours in advance, or if your items have been shopped for, will NOT BE REFUNDED!
How can I contact you?
- Phone – 503-739-3752
- Email – Info@giacateringandconcierge.com
- Facebook – https://www.facebook.com/GiasCateringandconcierge/
Cancellations & Refunds
Once your cancellation request is received, we will send you an email to confirm your cancellation. Once your cancellation is confirmed
then your refund (if eligible) will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please send all cancellation and refund requests to Officemanager@giacateringandconcierge.com.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Officemanager@giacateringandconcierge.com.
Adult Refreshments
To order adult refreshments, after placing your order , you must send a copy of your valid Driver’s license or state Id to Officemanager@giacateringandconcierge.com. Your order will not be process without it. That person must then be available to accept delivery of said items. Please set up a delivery time where that person will be available to accept delivery and produce identification. Delivery will be denied if that person is not available. If another adult (21+) wants to be used as an alternate for delivery, That person must also submit their identification. THERE WILL BE NO REFUNDS FOR ADULT REFRESHMENTS FOR ANY REASON! There will be an additional $10.00 delivery fee for all adult refreshments.
Contact us at Officemanager@giacateringandconcierge.com for any other questions .
